Privacy policy
How Service Routier Camion Lourd collects, uses and protects personal information under Québec’s Act respecting the protection of personal information in the private sector.
Person in charge
Service Routier Camion Lourd is a division of OLT Group. The person in charge of protecting personal information is the division’s management, reachable at 438-817-4112, or by mail at 8849 rue du Champ-d’Eau, Saint-Léonard, Québec H1P 3A6.
What we collect
- Service request: name, mobile number, email and company (optional), the vehicle’s location (text and, if you allow it, your phone’s GPS position), vehicle and breakdown details.
- Service tracking: while a unit is on its way or on site, its position is recorded to show its arrival on your tracking page. The tracking page never shows your name or number.
- Site security: IP address and browser type when you submit, to limit abuse.
- Visit statistics: a measurement tool hosted by OLT Group (Umami), with no personal profile and no advertising cookie. A single technical cookie, valid for one hour, confirms that a page was actually served, so only pages really viewed are counted; it is not used to identify you or for advertising. Tracking pages are not measured.
Why
To answer your request, send a unit, keep you informed by text if you agreed, invoice the work and improve the service. We do not sell your information or use it for advertising.
Who has access
OLT Group dispatch staff and technicians handling the request. Some providers act on our behalf: text messaging, site hosting and protection (providers may process data outside Québec) and map display (OpenStreetMap tiles loaded by your browser). They may use the information only for those purposes.
Retention
Service records are kept as long as needed for invoicing and accounting and tax obligations, then destroyed or anonymized. GPS positions are used for tracking only.
Your rights
You may ask to access or correct your information, or withdraw consent to text messages, by contacting us at 438-817-4112. If you are not satisfied with our answer, you may contact the Commission d’accès à l’information du Québec.
Last updated: November 7, 2026.