Road service questions
Short answers to the questions drivers and dispatchers ask us most.
Do you really answer at night and on weekends?
Yes. Dispatch answers 24 hours a day, 7 days a week, all year, at 438-817-4112. Arrival time depends on the location, traffic and calls in progress; dispatch gives you an estimate on the phone.
How long until the unit arrives?
We do not promise a fixed time, because it depends on distance, traffic and weather. Your tracking link shows the unit’s position once it is on its way and an arrival estimate when available.
Which vehicles do you serve?
Highway tractors, trailers and semi-trailers, straight trucks and other heavy vehicles, including buses. Describe yours to dispatch.
Do you tow?
No. We fix tire, air and brake, battery, lighting and fuel problems on site. For towing, call a towing company, or 9-1-1 on the Montréal-area exclusive towing network.
Do you work on the highway?
Not on the segments of the Montréal-area exclusive towing network, where only companies under contract with the Ministère des Transports may work; call 9-1-1. See the guide.
How much does a call cost?
The price depends on travel, time and parts. Dispatch confirms the terms when you call. We do not show prices online.
How do I follow the unit?
If you accept texts, you get a link to a page on our site. It shows the request status, the unit’s position once it is on its way and an arrival estimate when available. It never shows your name or number.
Who receives the invoice?
The company that owns or operates the truck, as agreed on the phone. Fleets can open a company file.
Do you speak French and English?
Yes, dispatch and the technicians serve customers in French and English.
What should I do while waiting?
Hazard lights on, warning devices placed, and stay safe. The highway breakdown guide gives the placement distances for triangles.